Brief Description

Objective:

 
   Ensure that department’s strategic objectives are met by owning the loyalty and retention initiatives for the external customer.
Detailed Description

Main Responsibilities:

·         Analyze existing market trends in loyalty & retention strategies to make a focused approach towards Warid’s Loyalty & Retention programs.

·         Develop & implement new products, variations/ innovations to existing products to maximize business dimensions to support the business objectives of retention from postpaid customers.

·         Administer the loyalty program – ensuring smooth process flow, developing partnerships for rewards fulfillment.

·         Draw inferences from available churn data for better customer lifecycle management & analyze data to pre-empt customer disengagement reasons along with recommendations to improve loyalty offering from Warid prepaid & postpaid customer.

·         Analyze and exploit strategic partnership opportunities with new and existing business partners to reward each segment of Warid customers.

Job Requirements

   Education Required:

   Minimum MBA in marketing or Finance

 

Experience Required:

5-7 years experience in Telecom services, ISP, Dish & Cable Svcs marketing loyalty departments

 

Skill Set Required:

·         Exceptional negotiation & presentation skills.

·         Ability to diagnose consumer and market trends in industry

·         Excellent knowledge of Microsoft Office with solid grip on excel, access & power point.

·         Ability to communicate clearly and convince management at the highest level of any organization.

 

</TD>
Additional Details

KPIs:

·         Sustainable loyalty initiative

·         Increasing customer partnership in loyalty programs.

·         Make customer participation in loyalty initiatives for better brand image.

·         Increase life cycle of customer with Warid.

How To Apply
Through i-Recruitment Only.

Apply Online